Last winter some of you took the time to be part of the 2012/13 EDINA user satisfaction survey for Jisc MediaHub. We really appreciate your time and feedback and therefore wanted to share with you some of the highlights from these surveys.
In total 74 of you completed the Jisc MediaHub survey, mostly information professionals. We were really pleased to hear that most respondents found Jisc MediaHub easy-to-use, that it saves them time and that they would recommend Jisc MediaHub to others.
The survey showed that Jisc MediaHub is used by undergraduates, postgraduates and staff, including information professionals. Respondents came from a wide range of subject areas but were particularly concentrated in the Arts, Humanities and Social Sciences:
We were also pleased to see that survey respondents are using Jisc MediaHub in a variety of ways including finding teaching materials (32%), in their research (28%) and for supporting staff and students (16%).
You can find a report on this year and last year’s user satisfaction survey results on the EDINA Benefits of Services page. We did, however want to share one last area of those surveys – some of your comments about Jisc MediaHub:
“Copyright-cleared content. Very varied range of content and I like the links out to other collections” -Information Professional (various subjects)
“The generous selection of outstanding materials” – Lecturer
“Range of material and mixture of archive and contemporary resources.” – Information professional, (various subjects).
As part of our continuing interesting in ensuring that Jisc MediaHub meets your needs and expectations we have also examined suggestions made by you to improve our services. These suggestions are summarised in our Quality Improvement report for 2013. For instance, you told us that you would like us to:
Improve browsing and searching options
And we are responding by developing an Advanced Search by Place.
You can access the full Quality Improvement report for 2013 along with our responses and actions from the Benefits of Service page. Please contact us at email@example.com if you have any comments on these tables.
We will be asking for your help again when our next user satisfaction survey goes live later this year and we would really appreciate your participation and feedback there.
We love to hear from you at any time of the year – whether through comments here on the blog, via email, on Twitter or Facebook. Do get in touch and let us know what we are doing well, what we could be doing better or any other views on Jisc MediaHub that you’d like to share.